There are those things you avoid like the plague - here in Costa Rica, it is anything to do with the Bank. Not that they are bad people - and routine stuff is simple, especially with the availability of internet banking - but having to do anything significant is very scary!
The saga starts in October 2014 when we had to renew our Canadian passports - new passport numbers! Lisle updated his with the bank in November when we bought the car - mine is still the old one as I must be present to update it.
December 2014 we decided to get a Costa Rican lawyer. That was simple enough, and through word of mouth and some due diligence we have landed in good hands. A review of our corporations and Costa Rican assets resulted in some changes to how things were structured. The lawyer set about to do that, but couldn't get it all done and registered before we returned to Canada in January.
So, arrive in June 2015, and visit the lawyer. All is good, all is registered - we sign the books to make everything official and they issue the documents needed for the bank. Part of the recommendations is moving bank accounts from one corporation to another (OMG! I think - perhaps easier to move assets around within the corporations!!) Oh well - off to the bank.
Now, the banks in Costa Rica are very interested in knowing where your money is coming from - especially if it is from outside the country. We are prepared for this, and have a reference letter from our Canadian bank, copies of bank statements (his, mine and ours) from 3 months prior, copies of pay stubs and out most recent investment statement. The lawyer has also provided a reference letter.
On top of this are the Personerias for each corporation (documents notarized and stamped indicating we are who we say we are - owners of the corporation and recording our passport numbers).
So, Friday - from the lawyers to the bank. 10:50 am. 40 minute wait. Abierto las cuenta aqui - cerrado las quentas aqui - she takes the documents and our passports and disappears for 15 minutes. On her return, she tells us that the passport information on one of the documents is incorrect - no, it is fine - it doesn't help that my passport and Lisle's are only two digits apart - siete Danny - nueve Lisle - - aahh si! - - then it is that the one document was issued in February and is only good for 15 days - this is the corporation registration that is only for information - the Personeria is fine and current - by this time she is overwhelmed and fed up with our lack of spanish so tells us to come back on Monday and see her colleague who speaks english. 12:30pm!
Monday 9:00 am - the colleague is great - we start in spanish but she quickly move to english. She understands what we are doing. We walk through the documents. She is happy with everything. Only problem is that my passport isn't valid in the system - they need to update that first. That needs to happen through the office in San Jose. That will take a day to complete - maybe we can do more on Tuesday - she will call. She bundles up all the documentation and hands it back to us. I guess there is no such thing as opening a file for an action - all or nothing - we can do it or we can't. 10:00 am.
The call comes at 4:30 pm Monday - the system is updated! Wow, something actually happened faster than expected - she really did ask them to rush and followed up. We agree to continue on Tuesday afternoon.
Tuesday 12:40 pm The bank is unusually quiet - in fact, we are the only clients there - along with 1 teller and 1 customer service rep (another one - this will be the third person involved). We start the explanation - she remembers us from yesterday. Open the account - great - - but first she has to go through all the information - she excuses herself and goes to the managers office - 15 minutes later she comes back and is good to go. Now all the information and updates need to go into the computer. The woman who helped yesterday returns from lunch. We reach the point of actually opening the account - roadblock - this one can't do it - not on her computer - over to the helpful english speaking one. She reviews all the paper - all the new information in the computer - adds the corporation - creates the account - cheques? debit cards? token for internet? Manager comes to authorize stuff. She goes to the printer and comes back with reams of paper - approve updates, approve corporation set up, request of account, request for cheques, request for cards, contract with the bank. Need to put money in to activate it - - can we transfer from the existing accounts? YES - - but there is no money in the account! WHAT!? there is thousands of dollars in the account! Oh sorry - wrong account! more paper, more signatures. All done for now. The debit cards will arrive tomorrow morning and then we can to the internet banking set up. 3:00 pm.
There is some humour in all of this - none of the Ticos can say Lisle's name. Sure, lots of people in Toronto have trouble with it as well, but in Spanish they pronounce every letter - -so he is Lees-lay! He corrected the woman, and she repeated the correct pronunciation. That lasted about twice, and then he became Ly-lay - he didn't bother trying to fix it!
Wednesday 10:30 am Number 3 is there and we get the cards and the PINs. This all then needs to be registered in the system and activate the internet. She goes to get the key and register it - everything needs the number generated by the key - over and over again. Then I enter our PIN. All done. We go to the internet terminal in the branch and make sure the login works - success. Go to the ATM to make sure we can get access - success. 11:30 am We head for lunch and then home. I log on to set up accounts to transfer funds to - this needs the bank to send a code to our email. Although this was done at the bank, it tells me I need to set it up - but the website wont give me access - DAMN!
Thursday 9:00 am Number 1 is there. I explain as best I can in Spanish that I cannot set up favorites because I cannot setup the email. She checked the activation of the key - activated it again - had me change the PIN - call the support line - talked to Number 2 and Number 3. Some more changes - constantly entering the next number from the key. Voila - the screen to enter the email and the cell number for texting. Give it a try and we are great. 10:15 am. Home to set things up. Do all the steps and wait for the code - enter it from the email - fail! Enter it again - fail! Kicked out of the site - message - wait 4 hours - try again 4 hours later - success.
Quite the adventure - - - never difficult - - always convoluted - just time consuming.
