For those of you in Toronto, I know this is a bad word, and no this is not another 'ha-ha I'm warm and your not' entry.
ICE (eee-say) is the Instituto Costaricense Electricidad - the national utility company - electricity, internet, telephone - like the old Bell - and no stay here would be complete without a saga about dealing with the unique bureaucracy.
First off the internet service has SUCKED since we arrived - barely 0.5 download (for the non techies - remember when you had a phone modem and it took forever). Email was timing out and downloading anything close to a Mb took 30 minutes - don't even think about streaming.
Lisle decided we needed a better solution from ICE - so off he went to Uvita to see Ruper (the guy who actually speaks some english). This was Wednesday. After a 2 hour wait - New plan for his iPhone4 - postpaid - up to 3Mb (of course that is based on service, topography etc. etc. - so we are likely to still get .5Mb but for more money every month) but to get this a personeria is required (a document certifying the corporation). You get that at the bank next door - wait - wait - wait --- closing time - come back tomorrow.
Thursday 8 am - speak to Ruper - all ready to go - just need the Personeria - bank doesn't open until 9. Get the Personeria - back to Ruper - get the new chip with a new phone number - but needs to be activated on the new system in San Jose - that will take 15 hours - he will call when it is active.
Friday - no call - wait - wait - drive to Uvita - Ruper says not active yet - he will call when it is. Add prepaid minutes to the existing chip to keep it going.
Sunday - OMG - i could walk an email to Canada faster than trying to send it - Sunday is the worst - all the Ticos are off work and on the internet!
Monday - text message from Ruper - it is being processed - switch the chip just in case - no service - back to the prepaid chip. Not done, just in process
Tuesday - the drive to Uvita - don't need a Personeria so 8 am should be good and there wont be anyone else in line. Arrive shortly after 8 - no one else there - Lisle explains what is up - yes, I am working on it - the paper is right there in front of him - it will be done shortly - - that's ok, we'll wait - he taps away at the computer for about 15 minutes - will be all set in 15 minutes - turn off your phone and then back on and the chip will be set - already there are 5 other people waiting - - - very clear that if we hadn't gone in and hadn't waited, the paperwork would still be the next thing to do - - after all the other people.
All fixed in only a week! Now we'll see if it makes any difference in the internet matter!